Refund Policy

All purchases of virtual items, in-game currency, or other digital content (“Items”) are final and non-refundable, except as required by applicable law or as otherwise determined by PINEBROOK TRADING LIMITED in its sole discretion.

Items are virtual goods that have no real-world monetary value and cannot be redeemed for cash or transferred outside the Service.

Platform Purchases

If you made a purchase through a third-party platform such as Apple App Store or Google Play Store, your refund request must be submitted directly to the respective platform provider and will be subject to their refund policies. We do not have control over such transactions.

Eligible Refund Requests

We may consider refund requests under limited circumstances, including but not limited to:

- Unauthorized transactions

- Technical errors resulting in failed or duplicate purchases

- Failure to deliver purchased Items

All refund requests must be submitted within 7 business days of the transaction date.

To request a refund, please contact our support team at: mesasongj911@yeah.net and include relevant transaction details.

Abuse and Fraud

We reserve the right to deny refund requests if we determine, at our sole discretion, that a user is abusing the refund policy, engaging in fraudulent activity, or violating our Terms of Service.

Chargebacks

If you initiate a chargeback or dispute with your payment provider without contacting us first, we reserve the right to suspend or terminate your account.

Refund Processing & Return Method

Refunds will be processed within 7 business days and will be credited back via the original payment method.

Contact Information

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Company Name: PINEBROOK TRADING LIMITED

Game: Arrow Siege TD

Email: mesasongj911@yeah.net

Address: RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY HK